Settings and activity

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1. Color coding options for different ticket status

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brett Shackett commented  ·  Nov 29, 2023  ·  Edit…  ·  Delete…

   Custom statuses that act as pending, blend in with pending status tickets. Adding a color option for custom statuses would help differentiate from pending.

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   Brett Shackett supported this idea  ·  Nov 29, 2023

2. Email technician when they have been @ tagged on an internal note of a ticket

   329 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brett Shackett supported this idea  ·  Nov 29, 2023

3. Automatically Enable 'Availability Monitoring' for newly installed agents

   4 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Brett Shackett shared this idea  ·  Aug 11, 2023

4. Alert when agent uninstalled

   1,487 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Brett Shackett supported this idea  ·  Aug 11, 2023