Settings and activity

5 results found

1. Color coding options for different ticket status

   27 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brandon Dalzell shared this idea  ·  Jul 19, 2024

2. Email Parser

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon Dalzell shared this idea  ·  Jun 17, 2024

3. Dashboard - Tickets closed per technician

   8 votes

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   1 comment  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Brandon Dalzell commented  ·  May 27, 2024  ·  Edit…  ·  Delete…

   I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.

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   Brandon Dalzell supported this idea  ·  May 27, 2024

4. Archive Customers and Users In Active Customers

   31 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Brandon Dalzell supported this idea  ·  May 16, 2024

5. Customizable Device Type

   1 vote

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon Dalzell shared this idea  ·  May 16, 2024