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  1. Color coding options for different ticket status

    27 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Helpdesk Support commented  · 

    The ability to change the color on a status. For example, open ticket (Green), pending ticket (Orange), On hold or Onsite Request ticket ( Red). The current status are all orange.

    Just easier on the eyes when closing 40-50 tickets a day.

    Helpdesk Support supported this idea  · 

  2. Mobile Device Management

    2,304 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Helpdesk Support supported this idea  · 

  3. Office 365 Integration

    1,587 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  4. Integration with UniFi Cloud

    997 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Helpdesk Support supported this idea  ·