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  1. 217 votes

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    Paul Debogorski commented  · 

    Add a feature/option where we can set a mandatory minimum amount for something like on-site support. For example, set it to where each ticket gets billed at one hour minimum, then at 15-minute increments thereafter. Quite a few MSP's, and other small shops have a mandatory minimum of an hour per ticket in their contracts, even if it takes them 20 minutes to fix an issue. That way, they can have more standardized billing practices.

    Paul Debogorski supported this idea  · 
  2. 172 votes

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    Paul Debogorski commented  · 

    Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.

    Paul Debogorski supported this idea  · 
  3. 3 votes

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    Paul Debogorski shared this idea  · 
  4. 431 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Paul Debogorski supported this idea  · 
  5. 5 votes

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    Paul Debogorski supported this idea  · 
  6. 453 votes

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    Paul Debogorski commented  · 

    Bumping as it's been a few months since the last comment. I agree, having S1 here at Atera would be awesome! Used it to great effect for clients to prevent ransomware and other attacks.

    Paul Debogorski supported this idea  · 
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    Paul Debogorski commented  · 

    We use S1 as well, and having it integrated as an additional layer on top of Webroot/BitDefender/ESET would be awesome, since I'm sure the rest can attest how well S1 works to stop ransomware dead in its tracks.

  7. 62 votes

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    Paul Debogorski commented  · 

    Yes! Having Pax8 integration would be awesome. That way, we can not only control things like WebRoot, BitDefender, and other things already integrated with Atera, but add other things like SentinelOne, add MS365 accounts, the list goes on.

    Paul Debogorski supported this idea  ·