Settings and activity

25 results found

1. standard filter for ticket tab at customer should be behaviour to include custom stati

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch shared this idea  ·  Jul 24, 2024

2. Option to assign multiple contacts to a ticket.

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch commented  ·  Jul 5, 2024  ·  Edit…  ·  Delete…

   or there is a contact who wants to get informed about all tickets.
   That can be an internal technican or someone who checks the bills.

   So it would be good to have a "add this contact to all tickets" option.

   This way the contact who initiated ticked creation will get informed about "his ticket" and the local admin, controller, ceo, whatever get information about all tickets of the customer

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   Sascha Schlegelmilch supported this idea  ·  Jul 5, 2024

3. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

   3 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch shared this idea  ·  Jul 5, 2024

4. Create tickets from Vulnerabilities / Vulnerability alerts

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 4, 2024

5. Apply IT automation profiles to a group of specific devices

   28 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 4, 2024

6. Granular reboot policy after patching

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 4, 2024

7. Include Atera automated activity in Recent Processes

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 4, 2024

8. Patch Management

   10 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 4, 2024

9. Change customer on a ticket

   14 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

10. Disk Active Time Metric

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

11. Show hard drive active time in the metrics window.

    47 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

12. View multiple screens on Splashtop at the same time.

    669 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

13. Show Total Time in Ticket List View

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

14. Veam

    186 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

15. Patch management

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

16. Quickly See Time Entries/Updates Quickly on Ticket

    6 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

17. Improve adding Manual Time Entries

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

18. Custom Fields > Time Entries

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jul 2, 2024

19. Network discovery sort by IP correctly

    8 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch shared this idea  ·  Jun 10, 2024

20. Disk exclusion based on size.

    3 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Sascha Schlegelmilch supported this idea  ·  Jun 3, 2024