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22 results found

  1. Documentation Management

    1,192 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  2. non tech role

    30 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  3. More Granular User Control

    26 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  4. remove technician

    21 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  5. time entry in new UI feature regression

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ricky Cunningham commented  · 

    Very frustrating. Just logged this as well. Any and all shorthand options should still be available.
    Back to the old interface for now...

    Ricky Cunningham supported this idea  · 

  6. Major Flaw - tickets get permanently deleted if a contact is deleted

    677 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them. 


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

    Ricky Cunningham supported this idea  · 

  7. Ubiquiti Integration

    601 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  8. View multiple screens on Splashtop at the same time.

    630 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Ricky Cunningham supported this idea  · 

  9. Warranty Information Collection

    469 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  10. Integration with UniFi Cloud

    860 votes

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    21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  11. Office 365 Integration

    1,492 votes

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    Under Review  ·  58 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  12. Atera End-User License

    155 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  13. Admin account without licence, licensing only for management.....

    127 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  14. Employee Onboarding/Offboarding Feature

    816 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Ricky Cunningham supported this idea  · 

  15. Enable to sync SNMP and TCP device to IT-Glue

    27 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  16. Role management

    121 votes

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    Planned  ·  27 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Ricky Cunningham commented  · 

    Same as everyone else commenting. All my technicians need to be admins currently to do their job which exposes us to a level of risk internally.

  17. More granular technician time entries and reporting

    48 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham shared this idea  · 

  18. Show Idle Devices

    49 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ricky Cunningham supported this idea  · 

  19. Mobile Device Management

    2,185 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Ricky Cunningham supported this idea  · 

  20. Shared Threshold Library

    160 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ricky Cunningham supported this idea  · 
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