Parent & Child ticket relations
Ability to create tickets that are master tickets with sub tickets attached to it. mainly for bigger projects.
This will for example Created a Project, within that project multiple tickets link to it where one could see how far % a project is, whats completed, whats not.
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Nathaniel McQuaid commented
Be able to associate multiple tickets, as tasks or otherwise, to a parent ticket. It would be nice to be able to navigate the child tickets from within the parent ticket as well.
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jded commented
This is very important to us. At the moment we are having to use standard tickets for projects, but there are no stages for progress/sign-off, we cannot crate tickets/tasks that fall under larger projects, and using the standard tickets for projects (that often are open for long periods of time) is skewing our support metrics such as average ticket closure time, which is very frustrating.
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Justin Scott commented
Second this for use case where multiple users or clients are affected by same issue.
Way this works in Zendesk is that a reply to the master ticket replies to all child-tickets, and closing master ticket closes all child tickets.
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James Bowyer commented
Great idea for big projects with lost of small jobs