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21 results found

  1. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Justin Scott supported this idea  · 

  2. Wake on Lan automation

    122 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  3. Interactive Scripts

    4 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Justin Scott commented  · 

    2nd this. We're attempting to automate our onboarding process, and would like to be able to (for instance) select AD Groups to add a new employee to using powershell script.

    Justin Scott supported this idea  · 

  4. Activity Status Ticket Flow Rule

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    Exactly as it says... Allow ticket automation rule to be triggered by ticket activity status (which is an automatically updated field), not just ticket status (which is manual and can be forgotten).

    Use case - if ticket is waiting for customer reply for 24 hours, send reminder email. If ticket is awaiting technician reply for x hours, send email to rep and change priority.

    Justin Scott supported this idea  · 

  5. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    30 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott supported this idea  · 

  6. Hardware inventory

    656 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Justin Scott supported this idea  · 

  7. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Justin Scott commented  · 

    You could do this with a 3CX CFD app. Let me know if you'd like a hand putting it together.

  8. Select and run multiple scripts at once

    17 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Justin Scott commented  · 

    Great idea. Having the ability to bundle scripts to run in order would be great.

    Justin Scott supported this idea  · 

  9. Define variables on uploaded scripts

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Justin Scott commented  · 

    I'd also like to see the ability to add variables in the arguments for uploaded scripts. There are times when I want to push an MSI to multiple clients, but have to upload it separately and store different arguments for each client.

    Justin Scott supported this idea  · 

  10. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Justin Scott supported this idea  · 

  11. Customer Contact

    76 votes

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    5 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Justin Scott supported this idea  · 

  12. Network documentation and diagrams section

    86 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  13. Add "Pause" option to tickets

    7 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    If this is for the ability to pause / restart the timer on a ticket, count me in.

    Justin Scott supported this idea  · 

  14. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Justin Scott commented  · 

    Yep, this.

    Justin Scott supported this idea  · 

  15. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  16. Add 'last technician note' as a snippet for email templates

    28 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    Absolutely a yes.

    Justin Scott supported this idea  · 

  17. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  18. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  19. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  20. Parent & Child ticket relations

    67 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    Second this for use case where multiple users or clients are affected by same issue.

    Way this works in Zendesk is that a reply to the master ticket replies to all child-tickets, and closing master ticket closes all child tickets.

    Justin Scott supported this idea  · 
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