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21 results found

  1. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Justin Scott supported this idea  · 

  2. Wake on Lan automation

    120 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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  3. Interactive Scripts

    4 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Justin Scott commented  · 

    2nd this. We're attempting to automate our onboarding process, and would like to be able to (for instance) select AD Groups to add a new employee to using powershell script.

    Justin Scott supported this idea  · 

  4. Time Based ticketing rules based on ticket Activity Status (NOT Ticket Status)

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott shared this idea  · 

  5. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

    30 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott supported this idea  · 

  6. Hardware inventory

    647 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Justin Scott supported this idea  · 

  7. 3cx Ticket Integration.

    23 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Justin Scott commented  · 

    You could do this with a 3CX CFD app. Let me know if you'd like a hand putting it together.

  8. Select and run multiple scripts at once

    17 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Justin Scott commented  · 

    Great idea. Having the ability to bundle scripts to run in order would be great.

    Justin Scott supported this idea  · 

  9. Define variables on uploaded scripts

    2 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Justin Scott commented  · 

    I'd also like to see the ability to add variables in the arguments for uploaded scripts. There are times when I want to push an MSI to multiple clients, but have to upload it separately and store different arguments for each client.

    Justin Scott supported this idea  · 

  10. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Justin Scott supported this idea  · 

  11. Customer Contact

    75 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Justin Scott supported this idea  · 

  12. Network documentation and diagrams section

    85 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  13. Add "Pause" option to tickets

    7 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    If this is for the ability to pause / restart the timer on a ticket, count me in.

    Justin Scott supported this idea  · 

  14. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Justin Scott commented  · 

    Yep, this.

    Justin Scott supported this idea  · 

  15. Multi-Site Support

    297 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Justin Scott supported this idea  · 

  16. Add 'last technician note' as a snippet for email templates

    26 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    Absolutely a yes.

    Justin Scott supported this idea  · 

  17. Automatically close tickets upon resolved alerts

    79 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  18. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  19. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  20. Parent & Child ticket relations

    65 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Justin Scott commented  · 

    Second this for use case where multiple users or clients are affected by same issue.

    Way this works in Zendesk is that a reply to the master ticket replies to all child-tickets, and closing master ticket closes all child tickets.

    Justin Scott supported this idea  · 
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