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7 results found

  1. Count of devices on each tab

    18 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Tim Oakes commented  · 

    Further, the count shouldn't just be for selected/favorited devices if nothing is selected. The Customers/Sites screen shows how many Sites there are; subsequent pages could have a count at the top as well.

    Tim Oakes supported this idea  · 

  2. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Oakes commented  · 

    Since https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44345700-tickets-with-same-subject-alert-goes-into-one-tick isn't happening, we need a way to filter tickets by the Details/Subject column. This way, all related tickets can be filtered for identification to then be merged together.

    Tim Oakes supported this idea  · 

  3. Tickets with same subject alert goes into one ticket

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Tim Oakes supported this idea  · 

  4. Atera Portal Statuses

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tim Oakes shared this idea  · 

  5. Add 'last technician note' as a snippet for email templates

    28 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Oakes commented  · 

    This should be fast tracked to the front of development. Critical to know what a technician said when closing a ticket, e.g.

    Tim Oakes supported this idea  · 

  6. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Oakes supported this idea  · 

  7. Custom tags with hierarchy like auto tags

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tim Oakes shared this idea  ·