Settings and activity
8 results found
-
4 votes
Tim Oakes
shared this idea
·
-
16 votes
An error occurred while saving the comment Tim Oakes
supported this idea
·
-
146 votes
An error occurred while saving the comment Tim Oakes
commented
Since https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44345700-tickets-with-same-subject-alert-goes-into-one-tick isn't happening, we need a way to filter tickets by the Details/Subject column. This way, all related tickets can be filtered for identification to then be merged together.
Tim Oakes
supported this idea
·
-
7 votesTim Oakes
supported this idea
·
-
1 voteTim Oakes
shared this idea
·
-
23 votes
An error occurred while saving the comment Tim Oakes
commented
This should be fast tracked to the front of development. Critical to know what a technician said when closing a ticket, e.g.
Tim Oakes
supported this idea
·
-
40 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Tim Oakes
supported this idea
·
-
2 votesTim Oakes
shared this idea
·
Further, the count shouldn't just be for selected/favorited devices if nothing is selected. The Customers/Sites screen shows how many Sites there are; subsequent pages could have a count at the top as well.