Settings and activity

55 results found

1. Greater variety of basic reports for non power accounts

   3 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

2. roboshadow

   4 votes

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   1 comment  ·  Ideas and Feedback » Roboshadow  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

3. Customer hand-over

   5 votes

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   0 comments  ·  Ideas and Feedback » Change management  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

4. Ticket Checklist

   313 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Andrew Clifton supported this idea  ·  Feb 13, 2026

5. Clone scheduled ticket

   27 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

6. scheduled tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

7. Ability to write on the ticket when a technician is on a phone call so it would stop the SLA

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

8. SLA only applies to tickets created via email

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

9. Ability to email a technician when a ticket is about to breach SLA

   17 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

10. SLA in other Tabs

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

11. Activity Status "Awaiting on customer reply" should stop the SLA as well

    112 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

12. Ticket Filter by SLA

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

13. Be able to breakh down the SLA report

    9 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

14. SLA Customisation

    37 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

15. SLA to work with Tickets based on Customers Contract SLA

    5 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

16. Ticket SLA warning

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

17. bulk ticket upload

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 13, 2026

18. Improve adding Manual Time Entries

    223 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton commented  ·  Feb 16, 2024  ·  Edit…  ·  Delete…

    New interface for tickets has a stupidly small time entry box that cant be resized.
    Clearly who came up with it isnt a user of the system.

    Save Submitting...
    Andrew Clifton supported this idea  ·  Nov 15, 2023

19. Print a Ticket

    128 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Nov 15, 2023

20. Reboot in Safe Mode with Networking

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Aug 8, 2023