Settings and activity

38 results found

1. Assign Ticket to First Responder

   21 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Rob Williams supported this idea  ·  March 25, 2024

2. Assign default values to form templates

   11 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams shared this idea  ·  February 05, 2024

3. Add custom fields on advanced reports

   32 votes

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   Planned  ·  2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  November 28, 2023
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   Rob Williams commented  ·  November 28, 2023  ·  Edit…  ·  Delete…

   When is this planned for?

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4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   91 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  October 16, 2023

5. Activity Status trigger

   3 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  October 16, 2023

6. api ticket activity status

   3 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  October 16, 2023

7. link to a ticket on mobile opens the app rather than web page

   9 votes

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   Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Rob Williams shared this idea  ·  April 19, 2023

8. Assignee / Technician History as Internal Notes

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  March 23, 2023

9. Email technician when they have been @ tagged on an internal note of a ticket

   173 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  March 20, 2023

10. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    26 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Williams supported this idea  ·  March 20, 2023

11. New internal note alert

    14 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  March 20, 2023

12. mangement overview

    6 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  January 16, 2023

13. Clone scheduled ticket

    21 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  January 16, 2023

14. Show previous calendar events as well as future ones on a ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  November 08, 2022

15. Billing of recurring monthly/annual items (not contracts)

    54 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Rob Williams commented  ·  October 29, 2022  ·  Edit…  ·  Delete…

    It would be great to add the facility to send a renewal reminder email to the customer as well.

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    Rob Williams supported this idea  ·  October 29, 2022

16. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  October 14, 2022

17. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  October 14, 2022

18. Improve Quick Reply Templates

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  October 14, 2022

19. Display entire ticket conversation in email template

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Williams supported this idea  ·  October 14, 2022

20. customise message sent after customer signs.

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  October 14, 2022