Settings and activity

41 results found

1. Calendar Integration for Scheduled Tickets

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

2. Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

3. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Rob Williams commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   When marking a ticket as resolved it would be good to provide a customisable prompt to the technician, for example - Have you recorded a time entry for this ticket?

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   Rob Williams supported this idea  ·  Jun 3, 2024

4. Auto-assign tickets with initial reply

   64 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Rob Williams supported this idea  ·  Mar 25, 2024

5. Assign default values to form templates

   20 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams shared this idea  ·  Feb 5, 2024

6. Ability to include Custom Fields in Reports.

   81 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being

   reviewed by our product team. We

   ’

   ll keep an

   eye on the number of votes, and let you know if

   a decision is reached to implement. Thank you

   for being a partner in our process!

   Rob Williams supported this idea  ·  Nov 28, 2023
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   Rob Williams commented  ·  Nov 28, 2023  ·  Edit…  ·  Delete…

   When is this planned for?

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7. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

8. Activity Status trigger

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

9. api ticket activity status

   3 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

10. link to a ticket on mobile opens the app rather than web page

    11 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Apr 19, 2023

11. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 23, 2023

12. Email technician when they have been @ tagged on an internal note of a ticket

    297 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

13. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Rob Williams supported this idea  ·  Mar 20, 2023

14. New internal note alert

    22 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

15. mangement overview

    7 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Jan 16, 2023

16. Clone scheduled ticket

    23 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Jan 16, 2023

17. Show previous calendar events as well as future ones on a ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Nov 8, 2022

18. Billing of recurring monthly/annual items (not contracts)

    58 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Rob Williams commented  ·  Oct 29, 2022  ·  Edit…  ·  Delete…

    It would be great to add the facility to send a renewal reminder email to the customer as well.

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    Rob Williams supported this idea  ·  Oct 29, 2022

19. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022

20. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022