Settings and activity

41 results found

1. Calendar Integration for Scheduled Tickets

   9 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

2. Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

3. Improve adding Manual Time Entries

   224 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   When marking a ticket as resolved it would be good to provide a customisable prompt to the technician, for example - Have you recorded a time entry for this ticket?

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   Rob Williams supported this idea  ·  Jun 3, 2024

4. Auto-assign tickets with initial reply

   66 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Mar 25, 2024

5. Portal / Form Ticket Template - Improvements (consolidated)

   42 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

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   Rob Williams commented  ·  Feb 5, 2024  ·  Edit…  ·  Delete…

   Set default values of fields in the form template

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   Rob Williams supported this idea  ·  Feb 5, 2024

6. Ability to include Custom Fields in Reports.

   89 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Nov 28, 2023
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   Rob Williams commented  ·  Nov 28, 2023  ·  Edit…  ·  Delete…

   When is this planned for?

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7. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

8. Activity Status trigger

   6 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

9. api ticket activity status

   5 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

10. link to a ticket on mobile opens the app rather than web page

    14 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Apr 19, 2023

11. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 23, 2023

12. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

13. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

14. Revamped Notification Center: real-time, user-specific notifications with history, CTAs

    67 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

15. mangement overview

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Jan 16, 2023

16. Clone scheduled ticket

    27 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Jan 16, 2023

17. Show previous calendar events as well as future ones on a ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Nov 8, 2022

18. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Rob Williams commented  ·  Oct 29, 2022  ·  Edit…  ·  Delete…

    It would be great to add the facility to send a renewal reminder email to the customer as well.

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    Rob Williams supported this idea  ·  Oct 29, 2022

19. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022

20. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022