Settings and activity

41 results found

1. Calendar Integration for Scheduled Tickets

   8 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

2. Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Jun 3, 2024

3. Improve adding Manual Time Entries

   216 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams commented  ·  Jun 3, 2024  ·  Edit…  ·  Delete…

   When marking a ticket as resolved it would be good to provide a customisable prompt to the technician, for example - Have you recorded a time entry for this ticket?

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   Rob Williams supported this idea  ·  Jun 3, 2024

4. Auto-assign tickets with initial reply

   64 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Mar 25, 2024

5. Assign default values to form templates

   20 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams shared this idea  ·  Feb 5, 2024

6. Ability to include Custom Fields in Reports.

   87 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Nov 28, 2023
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   Rob Williams commented  ·  Nov 28, 2023  ·  Edit…  ·  Delete…

   When is this planned for?

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7. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

8. Activity Status trigger

   6 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

9. api ticket activity status

   4 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Rob Williams supported this idea  ·  Oct 16, 2023

10. link to a ticket on mobile opens the app rather than web page

    13 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Apr 19, 2023

11. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 23, 2023

12. Email technician when they have been @ tagged on an internal note of a ticket

    329 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

13. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

14. New internal note alert

    23 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Mar 20, 2023

15. mangement overview

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Jan 16, 2023

16. Clone scheduled ticket

    26 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Jan 16, 2023

17. Show previous calendar events as well as future ones on a ticket

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Rob Williams shared this idea  ·  Nov 8, 2022

18. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Rob Williams commented  ·  Oct 29, 2022  ·  Edit…  ·  Delete…

    It would be great to add the facility to send a renewal reminder email to the customer as well.

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    Rob Williams supported this idea  ·  Oct 29, 2022

19. Reply to tickets via email

    99 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022

20. Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Rob Williams supported this idea  ·  Oct 14, 2022