Assign default values to form templates
Set default values of fields in the form template
11
votes
Rob Williams
shared this idea
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Désirée Mellen-Bard commented
I'd like to be able to use the form templates to not just select a field, customer or default, but also to select what the field should be.
Example, I create a form template to automatically select the user to move a ticket to, as well as change the status/impact/etc with just one click instead of setting all the fields manually. Custom fields are used for denoting if a ticket is a project or not, so being able to change a ticket into a project and have all the fields fill in for me would be greatly beneficial.