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Assign default values to form templates

Set default values of fields in the form template

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Rob Williams shared this idea  ·   ·  Report…  ·  Admin →
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  • Deniz Wolf commented  ·   ·  Report

    Would be also great to pre-fill information based on the form.
    Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
    1. Template = Hotline Call
    Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

    2. Template = Contact Formular
    Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

    Also adding the right keywords / hashtags
    cheers

  • Désirée Mellen-Bard commented  ·   ·  Report

    I'd like to be able to use the form templates to not just select a field, customer or default, but also to select what the field should be.

    Example, I create a form template to automatically select the user to move a ticket to, as well as change the status/impact/etc with just one click instead of setting all the fields manually. Custom fields are used for denoting if a ticket is a project or not, so being able to change a ticket into a project and have all the fields fill in for me would be greatly beneficial.