Settings and activity

43 results found

1. Show/Hide ticket form templates per site/customer

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick shared this idea  ·  Jun 20, 2024

2. Technician Role permissions

   12 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Jul 31, 2023

3. Specific script for app for specific customers in the customer portal

   2 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. AI capabilities for customer portal password: change domain

   3 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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5. Ticketing only Atera license

   16 votes

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   2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Jan 15, 2024

6. Email technician when they have been @ tagged on an internal note of a ticket

   326 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Apr 19, 2023

7. string modification on incoming email subject lines

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Apr 19, 2023

8. Active Directory Devices sync

   205 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Mar 7, 2023

9. hide things not in my subscription

   15 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Matt Hardwick supported this idea  ·  Mar 7, 2023

10. Customer portal contact password stored in insecure manner

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Matt Hardwick shared this idea  ·  Mar 7, 2023

11. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    Make.com have a good implementation and I tend to use that more than Zapier these days.

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    Matt Hardwick supported this idea  ·  May 12, 2022

12. Add 'last technician note' as a snippet for email templates

    26 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    This seems like a really strange oversight, it should be there... it's available in the API and I can't see value in having the last contact note and not the last technician note... this should be added asap and should not require much development. It's a fairly standard thing for even free ticket platforms so really should be there.

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    Matt Hardwick supported this idea  ·  Mar 7, 2023

13. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

14. API Create Ticket

    3 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023
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    Matt Hardwick commented  ·  Mar 7, 2023  ·  Edit…  ·  Delete…

    I have raised this before. The simple way for now is to use <br /> - but it SHOULD respect \n in plain text as that is displayed when retrieving tickets via the API.

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15. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

16. Please tie Asset to Ticket. For example I want to see if an asset (printer) is causing alot of ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    107 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

18. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

19. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023

20. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Matt Hardwick supported this idea  ·  Mar 7, 2023