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  1. 13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Hardwick supported this idea  · 
  2. 37 votes

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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    Matt Hardwick supported this idea  · 
  3. 10 votes

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    Matt Hardwick supported this idea  · 
  4. 2 votes

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  5. 2 votes

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  6. 10 votes

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    Matt Hardwick supported this idea  · 
  7. 16 votes

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    Matt Hardwick supported this idea  · 
  8. 11 votes

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    Matt Hardwick supported this idea  · 
  9. 56 votes

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  10. 3 votes

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    Matt Hardwick supported this idea  · 
  11. 24 votes

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    Matt Hardwick commented  · 

    Along side knowledge base should option for approved choco apps and powershell scripts to be applied to users. Many tickets are solved with a powershell or choco install - should have option to create an "app" with description, icon, and associated script or choco install that is run on the users endpoint. this means users don't need to log tickets for basic things.

    Matt Hardwick supported this idea  · 
  12. 178 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Hardwick supported this idea  · 
  13. 601 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Hardwick supported this idea  · 
  14. 14 votes

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    Matt Hardwick supported this idea  · 
  15. 3 votes

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    Matt Hardwick shared this idea  · 
  16. 34 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Matt Hardwick commented  · 

    Make.com have a good implementation and I tend to use that more than Zapier these days.

    Matt Hardwick supported this idea  · 
  17. 22 votes

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    Matt Hardwick commented  · 

    This seems like a really strange oversight, it should be there... it's available in the API and I can't see value in having the last contact note and not the last technician note... this should be added asap and should not require much development. It's a fairly standard thing for even free ticket platforms so really should be there.

    Matt Hardwick supported this idea  · 
  18. 39 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Hardwick supported this idea  · 
  19. 3 votes

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    Matt Hardwick supported this idea  · 
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    Matt Hardwick commented  · 

    I have raised this before. The simple way for now is to use <br /> - but it SHOULD respect \n in plain text as that is displayed when retrieving tickets via the API.

  20. 168 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Matt Hardwick supported this idea  · 
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