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- Ideas and Feedback 4,977 ideas

API Create Ticket

Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.

3 votes

Alex Young shared this idea · Feb 16, 2023 · Report… · Admin →

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Matt Hardwick commented · March 7, 2023 7:12 AM · Report

I have raised this before. The simple way for now is to use <br /> - but it SHOULD respect \n in plain text as that is displayed when retrieving tickets via the API.

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