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  1. 41 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Alex Young supported this idea  · 
  2. 3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Alex Young supported this idea  · 
  3. 175 votes

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    21 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

    Alex Young supported this idea  · 
  4. 8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  5. 3 votes

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    0 comments  ·  Ideas and Feedback » Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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    Alex Young supported this idea  · 
  6. 15 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Alex Young supported this idea  · 
  7. 69 votes

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    Alex Young supported this idea  · 
  8. 31 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  9. 2 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  10. 238 votes

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    Under Review  ·  32 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Alex Young supported this idea  · 
  11. 27 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Alex Young commented  · 

    It would be good to maybe utilize the helpdesk agent on the computers, to allow them to take a screenshot of the error and log a ticket via this.

    Alex Young supported this idea  · 
  12. 33 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  13. 47 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  14. 13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  15. 18 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  16. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  17. 11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  18. 5 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  19. 41 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
  20. 38 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alex Young supported this idea  · 
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