Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
10
votes
Matt Hardwick
shared this idea
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Matt Lewis
commented
This is critical, we need this immediately, the knowledge base allows this, surely the ticket forms won't be hard to implement. I am giving it three months, if it is not implemented, then I am out.
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Carlton Whitmore
commented
When you create a ticket form and a user opens a ticket from the portal the field "Form Template" is automatically added to the form. Please add a feature to hide this from view!