Settings and activity
7 results found
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308 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Roberto Zampieri
supported this idea
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4 votesRoberto Zampieri
supported this idea
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8 votesRoberto Zampieri
supported this idea
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39 votes
An error occurred while saving the comment Roberto Zampieri
supported this idea
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5 votesRoberto Zampieri
supported this idea
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36 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Roberto Zampieri
supported this idea
·
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166 votes
An error occurred while saving the comment Roberto Zampieri
commented
In the customer portal the description field can be set as obbligatory
Roberto Zampieri
supported this idea
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We'd like a form to be visible to only one department. For example, when Human Resources needs to report a new user to IT, they open a ticket. They need a dedicated form. This form will contain custom fields such as first name, last name, etc., and there will be multiple modules (IT Equipment, Applications, etc.), each with custom fields: computer, telephone, telephone number (for IT Equipment), World, Excel, etc. (for Applications).
The parent ticket is created with the request for the parent form, while for the subforms, as many tickets as there are forms are created, and these will be child tickets.