Settings and activity
11 results found
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1,900 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
David O'Farrell
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29 votesDavid O'Farrell
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330 votesDavid O'Farrell
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14 votesDavid O'Farrell
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351 votesDavid O'Farrell
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6 votes
An error occurred while saving the comment David O'Farrell
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20 votesDavid O'Farrell
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7 votesDavid O'Farrell
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91 votesDavid O'Farrell
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5 votesDavid O'Farrell
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8 votesDavid O'Farrell
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Was going to submit this idea and found yours so I voted for yours instead.
I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.
In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.
There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.