Settings and activity
7 results found
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343 votes
David O'Farrell supported this idea ·
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6 votes
An error occurred while saving the comment David O'Farrell supported this idea ·
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20 votes
David O'Farrell supported this idea ·
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7 votes
David O'Farrell supported this idea ·
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88 votes
David O'Farrell supported this idea ·
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5 votes
David O'Farrell supported this idea ·
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8 votes
David O'Farrell supported this idea ·
Was going to submit this idea and found yours so I voted for yours instead.
I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.
In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.
There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.