Settings and activity
15 results found
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2 votes
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42 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
An error occurred while saving the comment 
David O'Farrell
commented
Need to be able to disable the description field for ticket forms.
Defeats the point of having a structured form if a customer can just dump any text they want into the description field and still expect it to be addressed.
David O'Farrell
supported this idea
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25 votes
An error occurred while saving the comment David O'Farrell
commented
I believe the lack of this option is causing issues with false alerts monitoring Synology devices. Synology support recommended reducing the SNMP query frequency but no such option in Atera.
Also can't find any record of what frequency Atera is polling SNMP devices at currently.
David O'Farrell
supported this idea
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5 votesDavid O'Farrell
supported this idea
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1,039 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
David O'Farrell
supported this idea
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1,916 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
David O'Farrell
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29 votesDavid O'Farrell
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332 votesDavid O'Farrell
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14 votesDavid O'Farrell
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355 votesDavid O'Farrell
supported this idea
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6 votes
An error occurred while saving the comment David O'Farrell
commented
Was going to submit this idea and found yours so I voted for yours instead.
I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.
In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.
There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.
David O'Farrell
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21 votesDavid O'Farrell
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8 votesDavid O'Farrell
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5 votesDavid O'Farrell
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8 votesDavid O'Farrell
supported this idea
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According to Atera support the Sort By dropdown is missing by design in the new Tickets UI when working with views and ticket filters.
I really hope Atera adds another way to apply default sorting to tickets, I would like to always have tickets sorted from oldest to newest creation date, or oldest to newest ticket ID. Right now it seems to always default to sorting tickets by "Last action date"
Every time I switch ticket tabs it resets the sorting and I have to click the columns/fields again. My expectations with tabs in general are that they save the state of what i'm working on.