Settings and activity

15 results found

1. Portal / Form Ticket Template - Improvements (consolidated)

   40 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Jan 7, 2026

2. SNMP Polling Interval

   25 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   David O'Farrell commented  ·  Dec 18, 2025  ·  Edit…  ·  Delete…

   I believe the lack of this option is causing issues with false alerts monitoring Synology devices. Synology support recommended reducing the SNMP query frequency but no such option in Atera.

   Also can't find any record of what frequency Atera is polling SNMP devices at currently.

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   David O'Farrell supported this idea  ·  Dec 18, 2025

3. formatting code

   5 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Dec 3, 2025

4. SNMP: MIB import instead of manual OID typing

   1,037 votes

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   28 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   David O'Farrell supported this idea  ·  Dec 2, 2025

5. Dark Mode

   1,905 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

   David O'Farrell supported this idea  ·  Nov 13, 2025

6. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

   29 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Nov 13, 2025

7. Email technician when they have been @ tagged on an internal note of a ticket

   330 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Nov 6, 2025

8. A way to auto merge tickets if it has multiple alerts coming in

   14 votes

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   2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Nov 4, 2025

9. Allow for customization of columns on ticketing screen

   351 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   David O'Farrell supported this idea  ·  Jul 31, 2025

10. Filter Tickets by Last Modified

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David O'Farrell commented  ·  Jul 31, 2025  ·  Edit…  ·  Delete…

    Was going to submit this idea and found yours so I voted for yours instead.

    I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.

    In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.

    There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.

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    David O'Farrell supported this idea  ·  Jul 31, 2025

11. Sorting Tickets by Last Response

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    David O'Farrell supported this idea  ·  Jul 31, 2025

12. Customize ticket view

    7 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    David O'Farrell supported this idea  ·  Jul 30, 2025

13. Pause alerts during patching window (set devices into maintenance mode)

    103 votes

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    17 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    Best regards,

    The Atera Team

    David O'Farrell supported this idea  ·  Jul 15, 2025

14. Unmerge Ticket Improvement

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    David O'Farrell supported this idea  ·  Jul 7, 2025

15. Multiple email addresses for a single user

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    David O'Farrell supported this idea  ·  Jun 19, 2025