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7 results found

  1. Allow for customization of columns on ticketing screen

    345 votes

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    42 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  2. Filter Tickets by Last Modified

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell commented  · 

    Was going to submit this idea and found yours so I voted for yours instead.

    I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.

    In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.

    There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.

    David O'Farrell supported this idea  · 

  3. Sorting Tickets by Last Response

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  4. Customize ticket view

    7 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    David O'Farrell supported this idea  · 

  5. Pause alerts during patching window (set devices into maintenance mode)

    88 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    David O'Farrell supported this idea  · 

  6. Unmerge Ticket Improvement

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    David O'Farrell supported this idea  · 

  7. Multiple email addresses for a single user

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    David O'Farrell supported this idea  ·