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14 results found

  1. SNMP Polling Interval

    25 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    David O'Farrell commented  · 

    I believe the lack of this option is causing issues with false alerts monitoring Synology devices. Synology support recommended reducing the SNMP query frequency but no such option in Atera.

    Also can't find any record of what frequency Atera is polling SNMP devices at currently.

    David O'Farrell supported this idea  · 

  2. formatting code

    5 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  3. SNMP: MIB import instead of manual OID typing

    1,035 votes

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    26 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    David O'Farrell supported this idea  · 

  4. Dark Mode

    1,905 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    David O'Farrell supported this idea  · 

  5. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  6. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  7. A way to auto merge tickets if it has multiple alerts coming in

    14 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    David O'Farrell supported this idea  · 

  8. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  9. Filter Tickets by Last Modified

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell commented  · 

    Was going to submit this idea and found yours so I voted for yours instead.

    I know you can already do similar filters for Creation Date so extending that functionality to Last Modified seems like it would be straightforward.

    In my case I'd like to create a view that shows me tickets that haven't been modified in 24 hours for followup.

    There's another Uservoice post that mentions having another ticket date field for "Last Response" which would be helpful as well, so you could do similar filters for actual emails to/from the customer and not have your filter affected by someone changing the status of a ticket or adding an internal note.

    David O'Farrell supported this idea  · 

  10. Sorting Tickets by Last Response

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    David O'Farrell supported this idea  · 

  11. Customize ticket view

    7 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    David O'Farrell supported this idea  · 

  12. Pause alerts during patching window (set devices into maintenance mode)

    92 votes

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    11 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    David O'Farrell supported this idea  · 

  13. Unmerge Ticket Improvement

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    David O'Farrell supported this idea  · 

  14. Multiple email addresses for a single user

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    David O'Farrell supported this idea  ·