Sorting Tickets by Last Response
We often will modify a ticket priority or type in basic triage, but in doing so, it messes with the order or tickets if sorted by last modified date. It would be great if tickets could be sorted by last comment date so we can review tickets that don't have responses on them quickly.
20
votes
Dave Long
shared this idea
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Cody Hammond
commented
Sorting of all sorts would be beneficial (i.e. sort by assigned technician)
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Ethan Miracle
commented
It would be great if this showed up in the ticket view as well, perhaps next to the "Created" and "Modified" values for easy reference.