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8 results found

  1. Add option to specify minutes in Ticket Automation Rules

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ethan Miracle supported this idea  · 

  2. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  3. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Ethan Miracle supported this idea  · 

  4. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ethan Miracle supported this idea  · 

  5. Sorting Tickets by Last Response

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ethan Miracle commented  · 

    It would be great if this showed up in the ticket view as well, perhaps next to the "Created" and "Modified" values for easy reference.

    Ethan Miracle supported this idea  · 

  6. Pin a ticket

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ethan Miracle shared this idea  · 

  7. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Ethan Miracle supported this idea  · 

  8. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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