Settings and activity

8 results found

1. Add option to specify minutes in Ticket Automation Rules

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ethan Miracle supported this idea  ·  Sep 7, 2023

2. Atera Dark Mode

   1,688 votes

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   Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ethan Miracle supported this idea  ·  Sep 7, 2023

3. Alert when agent uninstalled

   1,426 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Ethan Miracle supported this idea  ·  Sep 7, 2023

4. Multiple Ticket Boards

   19 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ethan Miracle supported this idea  ·  Jul 18, 2022

5. Sorting Tickets by Last Response

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Ethan Miracle commented  ·  Apr 7, 2022  ·  Edit…  ·  Delete…

   It would be great if this showed up in the ticket view as well, perhaps next to the "Created" and "Modified" values for easy reference.

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   Ethan Miracle supported this idea  ·  Apr 7, 2022

6. Pin a ticket

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ethan Miracle shared this idea  ·  Feb 21, 2022

7. Ability to split out email into a new ticket

   34 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ethan Miracle supported this idea  ·  Jan 10, 2022

8. Send system information with Helpdesk Agent support tickets

   267 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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