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Ability to split out email into a new ticket

Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.

Even being able to delete the email from the old ticket would be handy.

34 votes

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Daryl Dawes shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  AdminProduct Team (Product Team, Atera) responded  · 

Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • GregD commented  ·   ·  Report

    I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.

  • Ray Hill commented  ·   ·  Report

    I vote Yes. It would be great to be able to unmerge tickets.