Settings and activity

32 results found

1. Manually creating scheduled tickets

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD commented  ·  Aug 28, 2024  ·  Edit…  ·  Delete…

   I second this. Put a calendar or something so I don't ask a question to a bot.

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   GregD supported this idea  ·  Aug 28, 2024

2. scheduled tickets

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  Aug 28, 2024

3. MS Office Updates

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 30, 2024

4. Maintain classic ticket interface

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   GregD shared this idea  ·  May 30, 2024

5. Reply box shouldn't be at the top of the ticket view

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

6. Ability to edit Internal Note on ticket

   43 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

7. Tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

8. Display CC in Ticket

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

9. second technician

   18 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

10. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

11. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

12. Ability to subscribe to tickets

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

13. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

14. Allow for customization of columns on ticketing screen

    337 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

15. Email technician when they have been @ tagged on an internal note of a ticket

    323 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

16. Forced log out

    26 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    +1 vote. Option to not log out at all too.

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    GregD supported this idea  ·  May 29, 2024

17. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.

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    GregD supported this idea  ·  May 29, 2024

18. Compact User Interface

    27 votes

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    4 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

19. Return classic features to new UI ticket page

    13 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

20. Give us the ability to customize the GUI theme.

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024