Allow the ability to display more than 20 tickets at a time and forego the endless scroll!
My group has a ticket spam filter in place that has well over 8000 tickets built up. It would be great if a simple "view all" or ticket display range that goes beyond 20 were created. This way I don't need to lock up my browser endlessly scrolling or deal with the delay between deleting 20 tickets at a time. This is a simple and efficient change that would greatly help out those with large amounts of tickets for services that need to be logged, but ultimately will be deleted.
Shelby Carroll
shared this idea
-
Adam Morris
commented
For this reason, I tied into Ateras API on the back end, and built out a basic UI that would allow us to manage any number of tickets at once.
https://app.atera.com/apidocs
Basically, make an API call to get all the tickets, display them in a grid, make a way for users to select the tickets, then send that list of selected ones with the new status.
The API is pretty functional and the documentation was good enough to get this going pretty quick.
Not a solution, but this is a workaround. But, then again, if you do not have development experience, it might take awhile and be out of scope to do.