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8 results found

  1. Create ticket from email commands

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Adam Morris shared this idea  · 

  2. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Morris supported this idea  · 

  3. Manually creating scheduled tickets

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Adam Morris supported this idea  · 

  4. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Adam Morris commented  · 

    For this reason, I tied into Ateras API on the back end, and built out a basic UI that would allow us to manage any number of tickets at once.
    https://app.atera.com/apidocs
    Basically, make an API call to get all the tickets, display them in a grid, make a way for users to select the tickets, then send that list of selected ones with the new status.
    The API is pretty functional and the documentation was good enough to get this going pretty quick.
    Not a solution, but this is a workaround. But, then again, if you do not have development experience, it might take awhile and be out of scope to do.

    Adam Morris supported this idea  · 

  5. Limit atera sign in to mac address

    3 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Adam Morris commented  · 

    There are downsides to this, ie if you have this set up, and then you are needed to use a different computer, you will get locked out.
    As well as computers with no internal Network port, will be used with a dock or a dongle. The MAC is tied to that dongle, so if that dongle has issues, you will not longer have access.
    As well as MAC address are not hard to change on devices. So if you are worried about someone only using that MAC, if they find out that MAC, they can spoof it.
    This seems like it would be a pretty big support take on for the Atera team honestly.
    The idea is sound, but the reality is not that functionally easy to make this work.

  6. Active Directory Devices sync

    191 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Morris supported this idea  · 

  7. Office 365 Integration

    1,542 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Adam Morris supported this idea  · 

  8. Veeam Backup Integration

    405 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Adam Morris supported this idea  ·