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2 votes
Daryl Dawes
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15 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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49 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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142 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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4 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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573 votesUnder Review · 13 comments · Ideas and Feedback » Network Discovery · Flag idea as inappropriate… · Admin →Daryl Dawes
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2 votesDaryl Dawes
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8 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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9 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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657 votesDaryl Dawes
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33 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Daryl Dawes
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175 votes
Hello,
I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.
This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.
Stay tuned for our Product Release notifications.
Daryl Dawes
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13 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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97 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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86 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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18 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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3 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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238 votesUnder Review · 32 comments · Ideas and Feedback » Helpdesk Agent · Flag idea as inappropriate… · Admin →Daryl Dawes
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An error occurred while saving the comment Daryl Dawes
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* Quick logging of ticket from the agent without getting taken to the portal. The ability to add a screen shot during the quick logging would be a bonus.
* A menu item on the agent which provides commonly used information about the device/user (I.e. Device Name, Current IP, Current Username, Time logged in, etc). -
10 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Daryl Dawes
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From what I can see, this would be a very simple fix by Atera adding the ticket number to the subject line. I see the notice for a new ticket going out without the ticket number and when its responded to, the system doesn't recognise it as a response and creates a new ticket.
This is a very frustrating issue.