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  1. 18 votes

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    Daryl Dawes shared this idea  · 
  2. 19 votes

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    Daryl Dawes supported this idea  · 
  3. 74 votes

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  4. 378 votes

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  5. 7 votes

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  6. 968 votes

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  7. 2 votes

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  8. 22 votes

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  9. 33 votes

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  10. 1,026 votes

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  11. 47 votes

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  12. 26 votes

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  13. 172 votes

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    Daryl Dawes supported this idea  · 
  14. 166 votes

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  15. 32 votes

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    Daryl Dawes supported this idea  · 
  16. 341 votes

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    Daryl Dawes supported this idea  · 
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    Daryl Dawes commented  · 

    * Quick logging of ticket from the agent without getting taken to the portal. The ability to add a screen shot during the quick logging would be a bonus.
    * A menu item on the agent which provides commonly used information about the device/user (I.e. Device Name, Current IP, Current Username, Time logged in, etc).

  17. 38 votes

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    Daryl Dawes shared this idea  · 
  18. 79 votes

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  19. 10 votes

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    Daryl Dawes shared this idea  · 
  20. 1,572 votes

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    Daryl Dawes commented  · 

    +1 for sync'ing users from O365 into a customer as contacts. Managing contacts manually is a PITA.

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