Ability to split out email into a new ticket
Sometimes we will have a client respond to an email for an old ticket which adds the email to the old ticket. Having the ability to split out that email into a new ticket would be handy.
Even being able to delete the email from the old ticket would be handy.
38
votes
Daryl Dawes
shared this idea
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GregD
commented
I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.
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Ray Hill
commented
I vote Yes. It would be great to be able to unmerge tickets.