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Add option to specify minutes in Ticket Automation Rules

Currently, the time interval is set for hours. Would be great to have the ability to specify minutes as well. Or allow the use of decimals. e.g. .25 hours for 15 minutes, .5 for 30 minutes, etc.

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Tyler Longbottom shared this idea  ·   ·  Report…  ·  Admin →
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  • Chris Ibold commented  ·   ·  Report

    100% agree on this as it is very common for SLA response times for Critical/Sev0/Sev1 tickets be answered in under an hour.