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20 results found

  1. Ticket Checklist

    258 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Cody Hammond supported this idea  · 

  2. Improved Billing

    270 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Cody Hammond supported this idea  · 

  3. Notify when device is back online

    282 votes

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    6 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cody Hammond supported this idea  · 

  4. Multi-Site Support

    284 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Cody Hammond supported this idea  · 

  5. RAID Monitoring for servers

    358 votes

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    13 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cody Hammond supported this idea  · 

  6. White label mobile app for your customers

    370 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Cody Hammond supported this idea  · 

  7. Assign multiple technicians to a ticket

    371 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Cody Hammond supported this idea  · 

  8. Mobile App Improvements

    682 votes

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    Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Cody Hammond supported this idea  · 

  9. Improved Customized Dashboard

    1,510 votes

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    Under Review  ·  48 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Cody Hammond supported this idea  · 

  10. Password protect the Atera agent from end-user uninstalls

    1,536 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Cody Hammond supported this idea  · 

  11. Atera Dark Mode

    1,629 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Cody Hammond supported this idea  · 

  12. Mobile Device Management

    2,195 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Cody Hammond supported this idea  · 

  13. Sorting Tickets by Last Response

    17 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cody Hammond supported this idea  · 
    An error occurred while saving the comment
    Cody Hammond commented  · 

    Sorting of all sorts would be beneficial (i.e. sort by assigned technician)

  14. Password Manager

    266 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Cody Hammond supported this idea  · 

  15. Dark Mode

    48 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Cody Hammond supported this idea  · 

  16. Allow for customization of columns on ticketing screen

    151 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Cody Hammond supported this idea  · 

  17. Free Dashboard Account

    579 votes

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    6 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Cody Hammond supported this idea  · 

  18. Email technician when they have been @ tagged on an internal note of a ticket

    180 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Cody Hammond supported this idea  · 

  19. MS Office Updates

    550 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cody Hammond supported this idea  · 

  20. Ubiquiti Integration

    630 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Cody Hammond supported this idea  ·