Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
Nick
shared this idea
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Chris Rickard
commented
Came here to add this, see it's already a thing, big yes please to time-based automation; I'd like my agents to be able to change a ticket to Resolved and have that automatically trigger a rule that the ticket automatically closes in say five hours but would use this for other things as well - such as follow ups etc
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Caleb Shamo
commented
When alerts are created, I would like to see the amount of time between ticket creation and when the the issue was resolved. When it is resolved, I would like the ticket to close automatically. This would save lots of time spent manually closing all tickets that have already been taken care of.