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  1. Automatically close tickets upon resolved alerts

    80 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Rickard commented  · 

    Came here to add this, see it's already a thing, big yes please to time-based automation; I'd like my agents to be able to change a ticket to Resolved and have that automatically trigger a rule that the ticket automatically closes in say five hours but would use this for other things as well - such as follow ups etc

    Chris Rickard supported this idea  · 

  2. keyboard shortcut

    3 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Rickard commented  · 

    YES THIS! Soooo simple (well in Windoze in any case) but please please please - can we have CTRL+ENTER and ALT+S to send replies to tickets, just like dear old Outlook!! It'd be amazing!