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1. Automatically close tickets upon resolved alerts

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey,

   
   

   We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

   
   

   If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

   
   

   Thank you,

   Yakov

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   Chris Rickard commented  ·  Sep 10, 2022  ·  Edit…  ·  Delete…

   Came here to add this, see it's already a thing, big yes please to time-based automation; I'd like my agents to be able to change a ticket to Resolved and have that automatically trigger a rule that the ticket automatically closes in say five hours but would use this for other things as well - such as follow ups etc

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   Chris Rickard supported this idea  ·  Sep 10, 2022

2. keyboard shortcut

   3 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Rickard supported this idea  ·  Sep 10, 2022
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   Chris Rickard commented  ·  Sep 10, 2022  ·  Edit…  ·  Delete…

   YES THIS! Soooo simple (well in Windoze in any case) but please please please - can we have CTRL+ENTER and ALT+S to send replies to tickets, just like dear old Outlook!! It'd be amazing!

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