Automatically close tickets upon resolved alerts
Add automation rule to close a ticket. If you configure automation rules to open a ticket you should also be able to automate closing a ticket. An example being, if you have an availability monitor set up and the alert opens a new ticket but that alert gets resolved a few minutes later you should be able to automate closing the ticket as well.
Nick
shared this idea
Hey,
We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.
If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/
Thank you,
Yakov
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Chris Rickard
commented
Came here to add this, see it's already a thing, big yes please to time-based automation; I'd like my agents to be able to change a ticket to Resolved and have that automatically trigger a rule that the ticket automatically closes in say five hours but would use this for other things as well - such as follow ups etc
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Caleb Shamo
commented
When alerts are created, I would like to see the amount of time between ticket creation and when the the issue was resolved. When it is resolved, I would like the ticket to close automatically. This would save lots of time spent manually closing all tickets that have already been taken care of.