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  1. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Caleb Shamo commented  · 

    When alerts are created, I would like to see the amount of time between ticket creation and when the the issue was resolved. When it is resolved, I would like the ticket to close automatically. This would save lots of time spent manually closing all tickets that have already been taken care of.

    Caleb Shamo supported this idea  · 

  2. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Caleb Shamo supported this idea  · 

  3. Notify when device is back online

    309 votes

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    8 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Caleb Shamo supported this idea  ·