New Tickets page UI - Feedback [Q1, 2026 Feature release]
Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).
What’s new (vs old Tickets page):
- Detailed vs Compact view (Compact = more rows per screen)
- Show/hide columns
- Reorder columns
- Sorting + saved views
- New columns: Approval status, Created date, Last action date, Parent/Child tickets
What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?
2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?
- Anything confusing in the table behavior?
3) Views + sorting
- Are saved views and sorting doing what you expect?
4) New columns
- Is Last action date useful? Created date?
- For approvals: is Approval status clear enough (Pending / Denied / Partially approved)?
5) Bugs
- Please post them here or DM me on the Community with the support Ticket ID so we can follow/escalate/fix.
If you’re short on time: 1 win + 1 pain + 1 request is perfect.
++
Dima L
Technical Product Marketing Manager
Atera
AdminDima Lukyanenko
(Technical Product Marketing Manager, Atera)
shared this idea
-
David O'Farrell
commented
According to Atera support the Sort By dropdown is missing by design in the new Tickets UI when working with views and ticket filters.
I really hope Atera adds another way to apply default sorting to tickets, I would like to always have tickets sorted from oldest to newest creation date, or oldest to newest ticket ID. Right now it seems to always default to sorting tickets by "Last action date"
Every time I switch ticket tabs it resets the sorting and I have to click the columns/fields again. My expectations with tabs in general are that they save the state of what i'm working on.
-
Tylan Ramach
commented
In the main ticket view, please add a column that shows total time on tickets. I would like to see if a ticket has time attached to it without going into it.