Settings and activity

14 results found

1. Multiple devices per contact

   139 votes

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   20 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  Gil Givoni responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

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   Jerrod Hoaas commented  ·  Aug 28, 2025  ·  Edit…  ·  Delete…

   The link to the "Pubic" roadmap does not work.

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   Jerrod Hoaas supported this idea  ·  Aug 28, 2025

2. non tech role

   36 votes

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   4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Jerrod Hoaas commented  ·  Aug 28, 2025  ·  Edit…  ·  Delete…

   Also would like this option. Just need to disable the ability for a role to see devices is all. The tech will only be handling tickets for a specific piece of software.

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   Jerrod Hoaas supported this idea  ·  Aug 28, 2025

3. Ability to edit Internal Note on ticket

   48 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas commented  ·  Jun 13, 2025  ·  Edit…  ·  Delete…

   i didnt even consider that this wasnt an option until i just went to delete an internal comment that posted twice. I cant believe how much basic functionality Atera has missed on their ticketing system. Its almost like they made it without talking to anyone who has ever used one.

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   Jerrod Hoaas supported this idea  ·  Jun 13, 2025

4. Trouble Ticket Detail Templates

   11 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas supported this idea  ·  Jun 12, 2025

5. Allow customisation of all areas of ticketing forms

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas supported this idea  ·  Jun 12, 2025

6. More Customization for "Add Ticket" page and Forms

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas shared this idea  ·  Jun 12, 2025

7. Allow for customization of columns on ticketing screen

   350 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas supported this idea  ·  Jun 12, 2025

8. Multiple Service Portals

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jerrod Hoaas supported this idea  ·  Jun 11, 2025

9. Less AI, more fixing existing issues?

   23 votes

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   4 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jerrod Hoaas shared this idea  ·  Jun 3, 2025

10. Dark Mode

    1,896 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

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    Jerrod Hoaas commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

    Its actually pretty telling that a simple request like this has been ignored for 3+ years. It does not instill alot of confidence in Atera's team or product.

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    Jerrod Hoaas supported this idea  ·  May 21, 2025

11. Ability to purchase just 1 license for Network Discovery

    169 votes

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    8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Jerrod Hoaas supported this idea  ·  May 21, 2025

12. Different License Types

    77 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jerrod Hoaas commented  ·  May 21, 2025  ·  Edit…  ·  Delete…

    I just need an approver license. I want a ticket form for permission requests to be sent to an approval committee and its not worth $2400 a year for that.

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    Jerrod Hoaas supported this idea  ·  May 21, 2025

13. Emails to other than the requester

    57 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jerrod Hoaas supported this idea  ·  May 21, 2025

14. "Last Seen" field on devices screen and export

    2 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Jerrod Hoaas commented  ·  Feb 18, 2025  ·  Edit…  ·  Delete…

    Agreed! There is no reason that every single metric that is already tracked shouldnt be available on the devices screen as a column.

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