Different License Types
The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.
Ron Slyker
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Joseph Allix
commented
This is also critical for our upcoming needs. We are in the process of implementing a services manager role while having the need for an extra 15 agents, purely for ticketing purposes. It doesn’t make any sense to post for the full package for this many extra ticketing users..
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Danny Stergiadis
commented
I'd like to add to this. We assign tickets to developers but they dont have technician user. They are setup as a client and can see the tickets. However it's become difficult to manage our views and not see those dev tickets. How about a Technician with no license just for holding tickets that other techs dont want to see on their boards. No login allowed. We can just assign tickets to that tech and visually see them and move them to other techs.
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Bhavesh Raja
commented
Maybe Atera can sell different license types. I would like to have a "cheaper" user license to apply only to the customer for their own tenant, read-only or admin etc. Example; MSP licenses for full pricing and restricted licenses for the MSP depending on their roles and the customer license for managing only one tenant etc.
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Jarrod Cocker
commented
+1 billing only type license. One user logging in for a few hours once a month to do billing shouldn't need to be paying the same amount as a helpdesk technician accessing the product all day every day.
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Aaron Elliott
commented
YES!!! It's like they didn't realize that more than IT people work at MSPs. Nancy from accounting and Stacy who's in sales do not need any access to much of anything, except for customer information, billing, and maybe the shared calendar that doesn't exist yet.