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5 results found

  1. Allow CC and BCC on all ticket replies, whether using desktop or mobile app

    9 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Jarrod Cocker commented  · 

    How is BCC not an option at all on a ticket?

    Jarrod Cocker supported this idea  · 

  2. disable new interface

    7 votes

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    2 comments  ·  Ideas and Feedback  ·  Admin →
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    Jarrod Cocker commented  · 

    So much wasted space.

    Jarrod Cocker supported this idea  · 

  3. Asset labels & QR codes

    121 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jarrod Cocker supported this idea  · 

  4. Search - Custom fields

    49 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jarrod Cocker supported this idea  · 

  5. Different License Types

    68 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Jarrod Cocker commented  · 

    +1 billing only type license. One user logging in for a few hours once a month to do billing shouldn't need to be paying the same amount as a helpdesk technician accessing the product all day every day.