Settings and activity

33 results found

1. Integration with Direct messages systems

   843 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Aug 20, 2025

2. ticket forms by primary contact

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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   IT HelpDesk shared this idea  ·  Aug 20, 2025

3. Auditability and compliance

   69 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  May 9, 2025  ·  Edit…  ·  Delete…

   Agent Name Changed activity when manually editing agent name on device page.

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   IT HelpDesk supported this idea  ·  May 9, 2025

4. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   IT HelpDesk supported this idea  ·  Apr 24, 2025

5. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Apr 24, 2025

6. Ticket type match custom forms

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Apr 24, 2025

7. Network Discovery: Security Audit

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

8. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  Mar 20, 2025  ·  Edit…  ·  Delete…

   Easy Tiger

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9. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

10. Install agent with QR code and mobile app

    16 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

11. Scan QR code on the mobile app.

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    13 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

13. Have the ability to link or print QR asset tags

    9 votes

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    0 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

14. Show/Hide ticket form templates per site/customer

    11 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

15. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

16. Automatically assign ticket to a client

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

17. Ticket Export

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

18. Improve adding Manual Time Entries

    26 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

19. Assign Ticket Forms to Customer

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk shared this idea  ·  Dec 4, 2024

20. Apple Business Manager

    23 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024