Settings and activity

29 results found

1. Integration with Direct messages systems

   848 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Aug 20, 2025

2. ticket forms by primary contact

   1 vote

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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   IT HelpDesk shared this idea  ·  Aug 20, 2025

3. Auditability and compliance

   69 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  May 9, 2025  ·  Edit…  ·  Delete…

   Agent Name Changed activity when manually editing agent name on device page.

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   IT HelpDesk supported this idea  ·  May 9, 2025

4. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   IT HelpDesk supported this idea  ·  Apr 24, 2025

5. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Apr 24, 2025

6. Network Discovery: Security Audit

   972 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

7. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

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   4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk commented  ·  Mar 20, 2025  ·  Edit…  ·  Delete…

   Easy Tiger

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8. User deletion

   45 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Mar 20, 2025

9. Install agent with QR code and mobile app

   18 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT HelpDesk supported this idea  ·  Feb 19, 2025

10. Scan QR code on the mobile app.

    11 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

11. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    801 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Feb 19, 2025

12. Show/Hide ticket form templates per site/customer

    11 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

13. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

14. Automatically assign ticket to a client

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

15. Ticket Export

    13 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

16. Improve adding Manual Time Entries

    216 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Dec 4, 2024

17. Assign Ticket Forms to Customer

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT HelpDesk shared this idea  ·  Dec 4, 2024

18. Apple Business Manager

    24 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024

19. Task manager

    10 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024

20. Employee Onboarding/Offboarding Feature

    870 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    IT HelpDesk supported this idea  ·  Jun 11, 2024