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29 results found

  1. Assign default values to form templates

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf commented  · 

    Would be also great to pre-fill information based on the form.
    Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
    1. Template = Hotline Call
    Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

    2. Template = Contact Formular
    Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

    Also adding the right keywords / hashtags
    cheers

    Deniz Wolf supported this idea  · 

  2. Search ticket features enhancement: keyword, users, date

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Deniz Wolf supported this idea  · 

  3. Ticket Template - Improvements

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  4. Dashboard on a big screen in the office that anyone could see

    147 votes

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    10 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  5. Edit Ticket Notes

    234 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  6. merging tickets

    38 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  7. Allow for customization of columns on ticketing screen

    278 votes

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    36 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  8. Activity Status "Awaiting on customer reply" should stop the SLA as well

    100 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  9. tag search

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf shared this idea  · 

  10. Sort "Save View" / "Category" suggestion

    1 vote

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Deniz Wolf shared this idea  · 

  11. Bitwarden Integration

    55 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  12. Overall improvement of Patch Management

    317 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Deniz Wolf supported this idea  · 

  13. open an attachment rather than having to download each time.

    133 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  14. Recommended merging of tickets

    28 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  15. Simple Ticket Merging

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  16. Revised Merge Function

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Deniz Wolf supported this idea  · 

  17. Change Threshold profiles to use a Parent/Child relationship model

    65 votes

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    6 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  · 

  18. Override threshold profile for device

    23 votes

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    4 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Deniz Wolf supported this idea  · 

  19. Office license type

    431 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Deniz Wolf shared this idea  · 

  20. Synology Active Backup Monitoring

    379 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Deniz Wolf supported this idea  · 
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