Settings and activity

40 results found

1. Assets and Attachments

   8 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Oct 30, 2025

2. Attach attachments by dragging and dropping

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Oct 30, 2025

3. Redfish

   2 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Deniz Wolf shared this idea  ·  Oct 24, 2025

4. Ability to include Custom Fields in Reports.

   86 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Deniz Wolf commented  ·  Jun 16, 2025  ·  Edit…  ·  Delete…

   Still a great feature waiting for realization ;-)
   Custom Fields Report to get an overview of all our customers for a specific custom field!

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   Deniz Wolf supported this idea  ·  Jun 16, 2025

5. Searchable and Reportable Custom Fields

   66 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

6. API Report Custom Fields

   44 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

7. search device custom fields

   19 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

8. SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.

   35 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Apr 16, 2025

9. tag search

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025
   Deniz Wolf shared this idea  ·  Aug 30, 2023

10. An "X" in the search bar to clear previous search term

    3 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 17, 2025

11. Search - Custom fields

    57 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 17, 2025

12. Ubiquiti Integration

    946 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Deniz Wolf supported this idea  ·  Jan 27, 2025

13. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf commented  ·  Jan 27, 2025  ·  Edit…  ·  Delete…

    @Désirée Mellen-Bard take a look at ticket automation rules. sounds like that could help you.

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    Deniz Wolf commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

    Would be also great to pre-fill information based on the form.
    Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
    1. Template = Hotline Call
    Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

    2. Template = Contact Formular
    Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

    Also adding the right keywords / hashtags
    cheers

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    Deniz Wolf supported this idea  ·  May 30, 2024

14. Search ticket features enhancement: keyword, users, date

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  May 30, 2024

15. Ticket Template - Improvements

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  May 27, 2024

16. Free Dashboard Account

    944 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Apr 29, 2024

17. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

18. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

19. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

20. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024