Settings and activity

37 results found

1. Ability to include Custom Fields in Reports.

   84 votes

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   5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Deniz Wolf commented  ·  Jun 16, 2025  ·  Edit…  ·  Delete…

   Still a great feature waiting for realization ;-)
   Custom Fields Report to get an overview of all our customers for a specific custom field!

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   Deniz Wolf supported this idea  ·  Jun 16, 2025

2. Searchable and Reportable Custom Fields

   65 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

3. API Report Custom Fields

   41 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

4. search device custom fields

   16 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jun 16, 2025

5. SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.

   33 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Apr 16, 2025

6. tag search

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025
   Deniz Wolf shared this idea  ·  Aug 30, 2023

7. An "X" in the search bar to clear previous search term

   3 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025

8. Search - Custom fields

   55 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025

9. Ubiquiti Integration

   926 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jan 27, 2025

10. Assign default values to form templates

    20 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf commented  ·  Jan 27, 2025  ·  Edit…  ·  Delete…

    @Désirée Mellen-Bard take a look at ticket automation rules. sounds like that could help you.

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    Deniz Wolf commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

    Would be also great to pre-fill information based on the form.
    Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
    1. Template = Hotline Call
    Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

    2. Template = Contact Formular
    Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

    Also adding the right keywords / hashtags
    cheers

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    Deniz Wolf supported this idea  ·  May 30, 2024

11. Search ticket features enhancement: keyword, users, date

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  May 30, 2024

12. Ticket Template - Improvements

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  May 27, 2024

13. Free Dashboard Account

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Apr 29, 2024

14. Edit Ticket Notes

    247 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

15. merging tickets

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

16. Allow for customization of columns on ticketing screen

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

18. Sort "Save View" / "Category" suggestion

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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    Deniz Wolf shared this idea  ·  Aug 23, 2023

19. Bitwarden Integration

    58 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Aug 10, 2023

20. Overall improvement of Patch Management

    329 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Feb 6, 2023