Settings and activity

33 results found

1. SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.

   32 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Deniz Wolf supported this idea  ·  Apr 16, 2025

2. tag search

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025
   Deniz Wolf shared this idea  ·  Aug 30, 2023

3. An "X" in the search bar to clear previous search term

   3 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Mar 17, 2025

4. Search - Custom fields

   55 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Deniz Wolf supported this idea  ·  Mar 17, 2025

5. Ubiquiti Integration

   919 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Jan 27, 2025

6. Assign default values to form templates

   20 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf commented  ·  Jan 27, 2025  ·  Edit…  ·  Delete…

   @Désirée Mellen-Bard take a look at ticket automation rules. sounds like that could help you.

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   Deniz Wolf commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

   Would be also great to pre-fill information based on the form.
   Example we have different templates for different sources and we want it to be shown already in the beginning of the ticket title.
   1. Template = Hotline Call
   Auto filled Ticket Title = "Hotline Call | " and behind that comes whatever we decide to write down

   2. Template = Contact Formular
   Auto filled Ticket Title = "Contact Form | " and whatever the customer wrote as Tite behind that

   Also adding the right keywords / hashtags
   cheers

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   Deniz Wolf supported this idea  ·  May 30, 2024

7. Search ticket features enhancement: keyword, users, date

   8 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  May 30, 2024

8. Ticket Template - Improvements

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  May 27, 2024

9. Free Dashboard Account

   913 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Deniz Wolf supported this idea  ·  Apr 29, 2024

10. Edit Ticket Notes

    246 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  ·  Mar 4, 2024

11. merging tickets

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

12. Allow for customization of columns on ticketing screen

    334 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

13. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Mar 4, 2024

14. Sort "Save View" / "Category" suggestion

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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    Deniz Wolf shared this idea  ·  Aug 23, 2023

15. Bitwarden Integration

    58 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  ·  Aug 10, 2023

16. Overall improvement of Patch Management

    329 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Feb 6, 2023

17. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  ·  Jan 30, 2023

18. Recommended merging of tickets

    32 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Deniz Wolf supported this idea  ·  Jan 19, 2023

19. Simple Ticket Merging

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Jan 19, 2023

20. Revised Merge Function

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Deniz Wolf supported this idea  ·  Jan 19, 2023