API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Brad A commented
Not sure if this was added to the API and Product Team forgot to update the status, but you can pull Custom Fields from the API now. https://app.atera.com/apidocs#/CustomValues
Cesar Gonzalez commented
Please add this feature