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  1. 1 vote

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    Brad A shared this idea  · 
  2. 20 votes

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    Brad A commented  · 

    So much yes on this. I, as an owner, am heavily involved in watching tickets, SLAs and making sure operations are running smoothly. I am also the one that pays the Atera bill. Why do I have to give myself a custom role.... I AM the admin. This could easily be resolved with a checkbox when editing a technician to include or exclude them in the auto assignment. 1 flag in the database tied to that user, and the auto assignment rule just has to check the flag. If its set to exclude then skip and go to the next technician

    Brad A supported this idea  · 
  3. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  4. 26 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  5. 13 votes

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    Brad A supported this idea  · 
  6. 3 votes

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    Brad A supported this idea  · 
  7. 6 votes

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    Brad A supported this idea  · 
  8. 5 votes

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    Brad A supported this idea  · 
  9. 17 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  10. 26 votes

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    Brad A supported this idea  · 
  11. 21 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  12. 8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  13. 48 votes

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    Brad A supported this idea  · 
  14. 38 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Brad A commented  · 

    Not sure if this was added to the API and Product Team forgot to update the status, but you can pull Custom Fields from the API now. https://app.atera.com/apidocs#/CustomValues

  15. 62 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  16. 167 votes

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    Brad A supported this idea  · 
  17. 71 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  18. 112 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
  19. 84 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  · 
  20. 86 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 
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