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  1. It was explained to me by a support representative that Atera had decided that "Work From Home" should not be available on servers. I believe that decision should be relegated to us as the decision makers for these systems. Case in point: I have a third party consultant who needs access to a server to do maintenance on an accounting software. I believe it should be within my authority to authorize the use of Splashtop on this machine.

    7 votes

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  2. Need to be able to choose whether MFA is sent via SMS or Email.
    We have users that travel and don't always have access to their normal phones for SMS (they get local SIM cards in the country they are in).
    We need them to be able to login to Work From Home and the only way currently is via SMS. This needs to be a choice between SMS, Email, or MFA Application.

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  3. Ability to assign a contact to multiple devices for work from home and have all contacts able to connect to the PC they are assigned to instead of just the main contact.

    166 votes

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  4. For the customer that uses WFH, if the computer is offline, it doesn’t tell him that it is turned off. It would be nice to show the user the status and also being able to connect it (wake on lan)

    6 votes

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  5. Ability to quickly see who has Work From Home enabled. When this scales out and you want a report to see who has it installed per client, it would take too long to manually check for invoicing purposes. Please add a way to check which devices or by client has this installed. Please and thank you.

    75 votes

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  6. Work From Home: can you add a feature so that we can brand it with our company logo? It would look more professional when our customers see a branded landing page. Thanks

    59 votes

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  7. You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…

    24 votes

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  8. We want to have more options to verify the account on top of the SMS option, something we can configure and switch methods.

    4 votes

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  9. Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.

    15 votes

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  10. 2FA Authenticator app for work from home instead of just 2FA via SMS
    Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.

    Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.

    35 votes

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  11. Have the ability for the customers internal IT department to have access into their own customer in Atera.

    2 votes

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  12. Hi,
    i would like to recommend you the following:
    For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
    this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…

    2 votes

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  13. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    223 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  14. Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.

    8 votes

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  15. Wake on Lan for Work From Home.

    In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.

    13 votes

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  16. We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.

    20 votes

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  17. When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks

    11 votes

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  18. To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    84 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  19. Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!

    4 votes

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  20. Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.

    14 votes

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