Time sheet including in ticket communication so customers can view the work!
Time sheet should be in ticket for customer to read !!
Now the customer have to guess what kind of work we've done for them.
Or wait until we make a report. The actual work done should be in the ticket for the customer to read! Just as part of the conversation.
4
votes
Frank Pietersma
shared this idea
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Frank Pietersma
commented
Ideally in a time entry you describe what you did and how long it took.
So it is very, very important part of a ticket.In Datto for instance every ticket entry is also a timesheet entry.
And thats completely logical.Time entries are essential part of a ticket and clients should be able to view them in the customer portal