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Closed and Resolved Ticket on the Customer Portal

On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".

Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.

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Jeremiah Lydia shared this idea  ·   ·  Report…  ·  Admin →
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  • Tyson Moore commented  ·   ·  Report

    I agree, please change the ticket activity from "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE" to "CLOSED" or "RESOLVED".