Settings and activity

50 results found

1. Ticket tabs "more"

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Mar 30, 2026

2. Due date report and dashboard

   3 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 4, 2025

3. Ticket assignment notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Jun 26, 2024

4. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

5. Ability to assign a contact to multiple devices for work from home

   175 votes

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   9 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

6. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   192 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Merlin Brandt supported this idea  ·  Jun 26, 2024

7. second technician

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

8. Search bar enhancements

   301 votes

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   18 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).

   You can also follow this in our Pubic Roadmap.

   Best regards,

   The Atera Team

   
   

   An error occurred while saving the comment
   Merlin Brandt commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   It would be helpful if the ticket list in the customer section had a search funktion. Ideally with the ability to search in specific fields, like "show all tickets that John Doe created".

   Save Submitting...
   Merlin Brandt supported this idea  ·  Sep 3, 2021
   An error occurred while saving the comment
   Merlin Brandt commented  ·  Sep 3, 2021  ·  Edit…  ·  Delete…

   Hi,
   We would like to be able to search for device details in the customer page, e.g. find a device via serial number.
   Currently that is only possible via the global search and that also spits out a different customer and a ticket that has to do with neither.

   Save Submitting...

9. Filevault

   6 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Mar 27, 2024

10. Display CC in Ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Feb 12, 2024

11. Need a report to tell me which devices for a customer are eligable for Windows 11

    430 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 2, 2024

12. Delete everything Atera when a client is lost.

    15 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Jan 17, 2024

13. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt commented  ·  Oct 4, 2023  ·  Edit…  ·  Delete…

    It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
    That would speed up adding time entries

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    Merlin Brandt supported this idea  ·  Dec 1, 2021

14. Different Thresholds for Different Disk Drives

    15 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

15. Add e-mail signature manually

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 4, 2023

16. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

17. Ticket creation in the name of customer should still show creators name

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

18. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

19. Email technician when they have been @ tagged on an internal note of a ticket

    332 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

20. Activity Status "Awaiting on customer reply" should stop the SLA as well

    112 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023