Settings and activity

56 results found

1. Ticket assignment notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Jun 26, 2024

2. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

3. Assign Multiple Contacts for a single Device

   26 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

4. Ability to assign a contact to multiple devices for work from home

   170 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

5. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   184 votes

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   29 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

6. second technician

   18 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

7. Search bar enhancements

   294 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Merlin Brandt commented  ·  Jun 20, 2024  ·  Edit…  ·  Delete…

   It would be helpful if the ticket list in the customer section had a search funktion. Ideally with the ability to search in specific fields, like "show all tickets that John Doe created".

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   Merlin Brandt supported this idea  ·  Sep 3, 2021
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   Merlin Brandt commented  ·  Sep 3, 2021  ·  Edit…  ·  Delete…

   Hi,
   We would like to be able to search for device details in the customer page, e.g. find a device via serial number.
   Currently that is only possible via the global search and that also spits out a different customer and a ticket that has to do with neither.

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8. Filevault

   5 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Mar 27, 2024

9. Display CC in Ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Feb 12, 2024

10. Need a report to tell me which devices for a customer are eligable for Windows 11

    405 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 2, 2024

11. Delete everything Atera when a client is lost.

    14 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Jan 17, 2024

12. Time entry defaults

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 4, 2023

13. Open images in an additional tab browser instead of downloading.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

14. Different Thresholds for Different Disk Drives

    14 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

15. Add e-mail signature manually

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 4, 2023

16. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

17. Ticket creation in the name of customer should still show creators name

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

18. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

19. Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

20. Email technician when they have been @ tagged on an internal note of a ticket

    322 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023