Settings and activity

50 results found

1. Put entries back to the top

   2 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your feedback is currently under review by our product team.

   
   

   We appreciate your patience during this process and will update you accordingly.

   
   

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Merlin Brandt commented  ·  Jul 28, 2026  ·  Edit…  ·  Delete…

   Agreed! If a ticket was created by e-mail (or a reply came in) with a long-ish signature, you always have to scroll up to read the content of the ticket.
   This was way more practical before!

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   Merlin Brandt supported this idea  ·  Jul 28, 2026

2. Ticket Checklist

   323 votes

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   23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Merlin Brandt commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

   It would be super useful if we could use AI in combination.
   Example: a customer creates a ticket to add or to remove an employee. Atera could recognise the intend and automatically add a previously set up checklist for standard processes (like on- or offboarding).

   Save Submitting...

3. Ticket tabs "more"

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Mar 30, 2026

4. Due date report and dashboard

   3 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 4, 2025

5. Ticket assignment notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt shared this idea  ·  Jun 26, 2024

6. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

7. Ability to assign a contact to multiple devices for work from home

   176 votes

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   9 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

8. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   194 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   Merlin Brandt supported this idea  ·  Jun 26, 2024

9. second technician

   20 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 26, 2024

10. Filevault

    6 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Mar 27, 2024

11. Display CC in Ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Feb 12, 2024

12. Delete everything Atera when a client is lost.

    15 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Jan 17, 2024

13. Improve adding Manual Time Entries

    227 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt commented  ·  Oct 4, 2023  ·  Edit…  ·  Delete…

    It would be nice to have several time frames as predefined buttons, e.g. 15 min, 30 min, 1h, 2h.
    That would speed up adding time entries

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    Merlin Brandt supported this idea  ·  Dec 1, 2021

14. Different Thresholds for Different Disk Drives

    15 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

15. Add e-mail signature manually

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Oct 4, 2023

16. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

17. Ticket creation in the name of customer should still show creators name

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

18. Allow technician to set default notes to internal or external separately

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

19. Email technician when they have been @ tagged on an internal note of a ticket

    333 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023

20. Activity Status "Awaiting on customer reply" should stop the SLA as well

    113 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Oct 4, 2023