Ability to assign ticket to customer, not contact
I want to be able to assign a ticket to a customer without choosing a contact.
29
votes
abigael abigael
shared this idea
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cybersafe cybersafe
commented
We have customers that will occasionally send a request from an address that is not registered. These tickets are then set to the Unassigned customer and can't be changed.
We also have customers that will email a tech directly and then the tech will forward that to the support address. These end up assigned to our in-house customer and can't be re-assigned to the correct customer.