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  1. Ability to assign ticket to customer, not contact

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    cybersafe cybersafe supported this idea  · 
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    cybersafe cybersafe commented  · 

    We have customers that will occasionally send a request from an address that is not registered. These tickets are then set to the Unassigned customer and can't be changed.

    We also have customers that will email a tech directly and then the tech will forward that to the support address. These end up assigned to our in-house customer and can't be re-assigned to the correct customer.