Settings and activity
46 results found
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5 votes
An error occurred while saving the comment 
Paul Rose
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2 votes
An error occurred while saving the comment Paul Rose
commented
while I have you - we would love to turn off all AI functions, they just slow browser and ticket refresh and we are left waiting - a lot. We are left waiting for the ticket to populate fully (5-45 seconds if it works, sometimes it just spins the atera icon for minutes until we can't wait any more - close the browser completely, delete browser cookies (now many times a week) - and it starts all over. But atera is not the only browser item open so we are left logging back into several services again just to get Atera functional. Our usability is degraded substantially - techs are in different offices across the country - we have the same issues.
An error occurred while saving the comment Paul Rose
commented
We have no sue for them in our work flow, so they just stack up eating browser resources - and have to manually be closed - for us we have no use for them
Paul Rose
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176 votes
An error occurred while saving the comment Paul Rose
commented
There are daily instances where a user can't give up their machine now but can in an hour or two - being able to add a reminder to an active ticket would save us having to add external reminders or ask the user for them to remind us they are free.
Paul Rose
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1 votePaul Rose
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11 votes
An error occurred while saving the comment Paul Rose
commented
Could atera not make a billing admin user type, this account would be blocked from tickets section but have reporting capability -
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8 votesPaul Rose
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341 votesPaul Rose
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363 votesPaul Rose
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382 votesPaul Rose
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410 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Paul Rose
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1,002 votesPaul Rose
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8 votes
An error occurred while saving the comment Paul Rose
commented
Would prefer this for "tickets" window - simple streamlined, no AI integration, no ticket tabs - we just want FAST access and availability to start responding immediately (not wait for AI to pre-load before we can start responding) without all the waiting and delays of the new add ons we just don't use and subsequent poor browser refreshing issues.
Paul Rose
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41 votes
An error occurred while saving the comment Paul Rose
commented
YES YES YES to this - AI drags the speed way down to bring up a ticket ready for input - , and we don't even use AI - why?? becuse we want every ticket to be personal and handled by a tech - would LOVE to turn AI completely off for ticket handling.
Browser ticket refreshes are a serious drag (SLOW) and frequently have to manually refresh to get the full screen back intact - we switch continuously back to the old interface at this point - not a fan of the new one and how it works. The Atera team drive for NEW AND BETTER is ignoring the issues (and creating new ones) that exist - all we get from support is "we can't recreate this" - perhaps form inside Atera it's fine, in the trenches all our techs have the same issues - hoping for improvementPaul Rose
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2 votesPaul Rose
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69 votesPaul Rose
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355 votesPaul Rose
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1,913 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Paul Rose
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2 votesPaul Rose
shared this idea
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2 votesPaul Rose
shared this idea
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174 votesPaul Rose
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We would REALLY like to see this IN PLACE OF tickets automatically opening a tab - so techs could choose the tickets they wanted pinned - this would reduce clutter for us - or have the option to turn automatic tab on ticket open ON/OFF, so techs can choose