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45 results found

  1. Short window (2-5 minutes) to edit ticket response by tech

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Rose shared this idea  · 

  2. Billing User License

    11 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Paul Rose commented  · 

    Could atera not make a billing admin user type, this account would be blocked from tickets section but have reporting capability -

  3. Ability to auto assign patch policies based on device type

    3 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Paul Rose supported this idea  · 

  4. Overall improvement of Patch Management

    340 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Paul Rose supported this idea  · 

  5. Add Microsoft Defender integration

    363 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Paul Rose supported this idea  · 

  6. Notify when device is back online

    381 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Paul Rose supported this idea  · 

  7. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Rose supported this idea  · 

  8. Integration with UniFi Cloud

    1,000 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Paul Rose supported this idea  · 

  9. Allow Old interface to be accessed

    8 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Paul Rose commented  · 

    Would prefer this for "tickets" window - simple streamlined, no AI integration, no ticket tabs - we just want FAST access and availability to start responding immediately (not wait for AI to pre-load before we can start responding) without all the waiting and delays of the new add ons we just don't use and subsequent poor browser refreshing issues.

    Paul Rose supported this idea  · 

  10. Ability to turn off ticket tabs

    2 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Rose shared this idea  · 

  11. Less AI, more fixing existing issues?

    38 votes

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    8 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Paul Rose commented  · 

    YES YES YES to this - AI drags the speed way down to bring up a ticket ready for input - , and we don't even use AI - why?? becuse we want every ticket to be personal and handled by a tech - would LOVE to turn AI completely off for ticket handling.
    Browser ticket refreshes are a serious drag (SLOW) and frequently have to manually refresh to get the full screen back intact - we switch continuously back to the old interface at this point - not a fan of the new one and how it works. The Atera team drive for NEW AND BETTER is ignoring the issues (and creating new ones) that exist - all we get from support is "we can't recreate this" - perhaps form inside Atera it's fine, in the trenches all our techs have the same issues - hoping for improvement

    Paul Rose supported this idea  · 

  12. scheduled ticket option - make available to main contact

    1 vote

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Paul Rose shared this idea  · 

  13. Please simplify the login process

    69 votes

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    9 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Paul Rose supported this idea  · 

  14. Allow for customization of columns on ticketing screen

    352 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Rose supported this idea  · 

  15. Dark Mode

    1,909 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Paul Rose supported this idea  · 

  16. Ability to disable / remove AI in tickets

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Rose shared this idea  · 

  17. Consistent Search box location

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  18. Ability to assign a contact to multiple devices for work from home

    174 votes

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    9 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Paul Rose supported this idea  · 

  19. Ubiquiti Integration

    958 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Paul Rose supported this idea  · 

  20. Add ability to remove technicians

    130 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Paul Rose supported this idea  · 
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