Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
Chris Nolen
shared this idea
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Patrick Wong
commented
Here's a typical use case for this feature modification/addition request:
This is very helpful when you are in a manufacturing/warehouse type setup where you have multiple warehouse users that just use one "IoT or PC" type system to individually use a system to input manual figures or info but want to know who phoned in or messaged you for a specific IT request to track this person down to get more specific details aside from the usual request details are something like "it does not work" ha ha!