Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
Chris Nolen
shared this idea
Hi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Patrick Wong
commented
Here's a typical use case for this feature modification/addition request:
This is very helpful when you are in a manufacturing/warehouse type setup where you have multiple warehouse users that just use one "IoT or PC" type system to individually use a system to input manual figures or info but want to know who phoned in or messaged you for a specific IT request to track this person down to get more specific details aside from the usual request details are something like "it does not work" ha ha!