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9 results found

  1. Customize sent from address for emails

    62 votes

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    8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Alexander Lepley commented  · 

    We do a lot of white label work and its very difficult to have a true white label experience when we cannot send or receive emails from anything other than our primary email. We would love the ability to create a different email connector for each of our clients so that we could truly white label our services.

    Alexander Lepley supported this idea  · 

  2. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Alexander Lepley supported this idea  · 

  3. Auditability and compliance

    69 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Alexander Lepley supported this idea  · 

  4. Search bar enhancements

    294 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Alexander Lepley commented  · 

    We desperately need to ability to do a global search based off of asset tags. Currently there isn't an asset tag field and the limitations on custom fields have forced us to stop using asset tags in the field as they cause more confusion for our techs than anything when receiving calls.

    Alexander Lepley supported this idea  · 

  5. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Alexander Lepley supported this idea  · 

  6. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Alexander Lepley supported this idea  · 

  7. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Alexander Lepley supported this idea  · 

  8. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Alexander Lepley supported this idea  · 

  9. Customize emails for alerts

    59 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Alexander Lepley supported this idea  ·