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10 results found

  1. Customize sent from address for emails

    43 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Alexander Lepley commented  · 

    We do a lot of white label work and its very difficult to have a true white label experience when we cannot send or receive emails from anything other than our primary email. We would love the ability to create a different email connector for each of our clients so that we could truly white label our services.

    Alexander Lepley supported this idea  · 

  2. open an attachment rather than having to download each time.

    132 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alexander Lepley supported this idea  · 

  3. Auditability and compliance

    67 votes

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    Under Review  ·  5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Alexander Lepley supported this idea  · 

  4. Search bar enhancements

    277 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Alexander Lepley commented  · 

    We desperately need to ability to do a global search based off of asset tags. Currently there isn't an asset tag field and the limitations on custom fields have forced us to stop using asset tags in the field as they cause more confusion for our techs than anything when receiving calls.

    Alexander Lepley supported this idea  · 

  5. White label mobile app for your customers

    369 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Alexander Lepley supported this idea  · 

  6. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Alexander Lepley supported this idea  · 

  7. Revamped Helpdesk Agent

    329 votes

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    Under Review  ·  52 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Alexander Lepley supported this idea  · 

  8. Sophos Integration

    632 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Alexander Lepley supported this idea  · 

  9. Append original ticket when customer replies to automated notification rather than creating a new ticket.

    57 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alexander Lepley supported this idea  · 

  10. Customize emails for alerts

    53 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Alexander Lepley supported this idea  ·